You are the boss

You are the boss

Because the essay needs to apply the theories and ideas from the article, notes and book "FBATR", I post the parts of theses stuff to you. I think you should read and understand these information from these documents then write the essay. The "motivation" appeared in the article. Inner Work Life. On page 76. I post one note from class. I think it should works for the essay. Then, I post some chapters from the book. These chapters including some important theories, I hope that works to you.

Theory in the text book. 1.Talent: Talents are rare and special.
Example1: Take nursing as an example. Working with a large health care provider, Callup had a chance to study some of the best nurses in the world. When nurse perform the same injection on the same population of one hundred patients. The average nurses introduced themselves with a brisk, "Oh, don’t worry, this won’t hurt a bit," and then plunged in the needle with businesslike efficiency. The best nurses opted for a very different approach. They were just as efficient with the needle, but they set the stage rather more carefully, "This is going to hurt a little," they admitted. "But’ don’t worry, I’ll be as gentle as I can" So, the patients think they more like the "best nurse"
These nurse were blessed with the relating talent empathy. They knew the injection would hurt, and each of them, in their own style, felt compelled to share that knowledge with the patients.

2. Even some roles are easy, they still required talent.
Example: "Let’s take hotel housekeepers as an example" Key word: put yourself in their shoes.
We shouldn’t devalue housekeepers. Anyone can probably clean a hotel room once in a while, but great housekeepers are special. Gallup asked best housekeeper "how do you know if a room is clean?" They said that the last thing they did before leaving a room was to lie on the guest’s bed and turn on the ceiling fan. Because that is the first thing that a guest will do after a long day out. They will walk into the room, flop down on the bed, and turn on the fan. If dust comes off the top of the fan, then no matter how sparkling clean the rest of the room was, the gust might think it was as dirty as the top of the fan."

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BA 352
Managing Individual and Team Performance
“You’re the Boss” Assignment
Due: July 19, 2013 at the beginning of class.
Purpose:
This assignment is an opportunity for you to assess the reality of different ideas we work with this semester and to apply them in a real-world setting. Interviewing employees about their experiences in the workplace and reporting on your findings will allow you to reflect on the degree to which theories reflect reality, and test your skills in developing a plan to motivate a group of actual employees. In this report, you will need to think about and articulate how the material from class explains (or fails to explain) the motivation and performance of employees in the working world, and how you can exploit the concepts and theories we will discuss in class to increase employee performance.
The Interview:
For this assignment, you will be required to conduct three interviews with three individuals who currently work at three different organizations and write an essay about motivation at work. Specifically, you must contact three employees that each currently work at an organization and set up a time to interview them in-person. At least two of your three interviewees must be currently working full-time, and the other one must work at least ten hours per week. In these interviews, you will need to develop a good understanding of what motivates each of the three employees at work.
When you contact your interviewee, make sure to let him or her know that the interview will last approximately 30 – 45 minutes. During that initial conversation, you should describe the assignment in general and give him or her a sense of the issues you wish to cover in the interview (see attached list of questions). You should also make your interviewees aware that you will be taking notes during the interview. Let them know the notes will only be used in completing your analysis. No information provided will be used outside the educational purposes of this class.
Important: Your interviews must be in person. You should be thoughtful about arranging a time that is convenient for your interviewees. If you say the interview will last 30 – 45 minutes, do not go over that amount unless individuals express interest in having the interview continue beyond the designated time limit. Do not expect these working employees to accommodate you. You need to plan well enough in advance in order to accommodate their schedule. DO NOT WAIT TO MAKE YOUR CONTACT AND CONDUCT INTERVIEWS—START NOW!
I have provided a general interview template you can use if you wish, but you have complete freedom to ask whatever questions interest you as well. You should feel free to probe more deeply and ask additional questions that seem reasonable in the context. Be flexible! In other words, go with the conversation when needed and then go back to the questions provided only if you feel like you need to for some specific reason.
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The essay:
After you have conducted the three interviews you will then write a three-section essay that (1) describes what motivates each employee at work, (2) briefly gives your thoughts on why each employee differs (if at all) from the other two in terms of what motivates them at work, and (3) explains what you would do, if you were the manager of a group containing all three employees, to increase the group’s motivation on the job. You should apply the theories and ideas discussed throughout the course and the readings. In other words, describe how the factors that motivate these employees align with or contradict the theories and ideas from class, and how your recommendations for what you would do to motivate the group are grounded in the material we have discussed. Make sure to include the contact information of the individuals on a separate page at the end of your essay so I can contact them, if necessary.
There are three primary objectives of this essay: 1) identify what the primary motivators are for each of the three employees you interviewed. There may be more than one for each employee. 2) give your thoughts about why each of the employees differs (if they do) from one another. 3) explain what you would do to motivate these individuals as if you are a manger of a group that contains each of the employees. The majority of your essay should be spent explaining how you would motivate this group and why you would use this particular approach. When doing this you will need to apply the theories and ideas that we have discussed in class, along with concepts from the readings and FBATR. Although you should strive to address each of the primary objectives separately, make sure that your paper is integrated into a coherent whole. This may mean that you refer back to something you mentioned in one of the other sections; also be sure to use transitions to move from one topic to another. Take time to plan your essay, organize the ideas you are presenting, and write concisely and carefully. One of the ways you can demonstrate that you learned from the class is to use the terminology of management correctly.
In your essay, consider how the experiences and motivations of these individuals connect to their performance at work (i.e., their organizational behavior). In what ways does your data confirm or disconfirm theoretical principles discussed in class and in the readings? Use the vocabulary from the class and be sure to explain the terms you use. What would you do to motivate these individuals; what are some of the possible pitfalls of your ideal course of action; are there multiple ways to accomplish this task; if so, what are they? Overall, the essay should reflect your insights about how motivating these employees fit with the ideas we have discussed in class. To conclude your essay, you should include a single summary paragraph that integrates what you learned about motivating employees from these interviews.
The essay will be 3-4 pages, single spaced, Times New Roman 12-point font, with one-inch margins for the top, bottom, and sides and no breaks between paragraphs. You must provide me with the names and contact numbers of each interviewee on the final page of the essay (this is a separate page that will not count against the page limit); I will keep their information completely confidential, but I want to have the ability to call them if sense that the interview did not actually take place. The essay will be graded on format, composition, spelling and punctuation, as well as the content. The assignment should be submitted via blackboard before the beginning of class on July 19. There will be a letter grade dock for late papers. Papers turned in 24 hours after the deadline will receive only half credit. Papers turned in 48 hours after the deadline will not receive any credit.
*Remember that presentation counts; sloppy and disorganized writing implies sloppy and disorganized thinking.
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Possible Interview Questions (questions you may want to ask to understand what motivates this employee):
1. Please describe your responsibilities at work. How many people do you regularly work with?
Do you supervise anyone? Describe your average workday.
2. What are some of the things that you enjoy most about your job?
3. What motivates you to stay at this job?
4. What motivates you to perform well and give extra effort in your work?
5. Is there anything that you wish you could change about your job? What is it?
6. Is there anything that frustrates you about your coworkers or the organization you work for?
7. What is one way that you would improve your job if you could?
8. Do you know what is expected of you at work? How does that affect your motivation?
9. Do you have the materials and equipment you need to do your work right? How does that affect your motivation at work?
10. At work, do you have the opportunity to do what I do best every day? Why or why not?
11. In the last seven days, have you received recognition or praise for doing good work? How does that make you feel?
12. Does your supervisor, or someone at work, seems to care about you as a person? How does that affect your commitment to your job?
13. Is there someone at work who encourages your development? How does that make you feel?
14. At work, do your opinions seem to count? Why or why not?
15. Does the mission/purpose of your company make you feel your job is important? How does that relate to your motivation at work?
16. Are your coworkers are committed to doing quality work? How does that affect your work?
17. In the last six months, has someone at work talked to you about your progress? How did that make you feel?
18. This last year, have you had opportunities at work to learn and grow? How has that affected your work performance?
19. Does time pass quickly when you are at work? Why or why not?

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