Produce a report entitled ‘An analysis of service quality provision- A case study of xxxx (insert name of your WBL establishment)
this coursework must be report and should be some headings. this is the Food and drink management course coursework. Report must be f&b operation produce a report that presents an overview of service quality in this environment. The coursework said choose any Restaurant or Hotel and explain the theory including gap analysis, service recovery techniques and customer feedback mechanism. I will upload my presentations and notes which are relevant of this coursework.
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