Facilities operation and management

Order Description
For this assignment, learners are provided with a freedom to assess the discussion in a form of report from
secondary sources like books, journals, articles and so on based on a situation below.
However, the learners should particularly focus on the situation below
Pestana Palace, one of the best hotels in Lisbon, is a 5 star hotel in a 19th century palace, located in a residential area. Its gardens, with a variety of plants and subtropical trees, are classified as “National Monument”. This hotel in Lisbon is located near some of the most important monuments of the city, such as Centro Cultural de Belém, Mosteiro dos Jerónimos and Centro de Congressos (Congress Centre). It has 193 rooms, 4 of these being royal suites. In the present day, in the Palace building we can find the chapel and the hotel’s service areas (porter and reception, salons, bar and the Valle Flôr restaurant), small meeting rooms and the 4 royal suites. All salons are profusely decorated, with French-inspired details. The private quarters of the Marquises have been turned into beautiful and spacious suites. Here, likewise, works of art decorate the walls, complemented by elegant furniture from antique shops and by luxury sofas. The view to the Tagus river or to the vast gardens of the Palace can be enjoyed from all royal suites.
The Pestana Palace hotel in Lisbon has 176 Rooms, 13 Suites in the New Wings and 4 in the Palace.
? › Amenities ? › Central heating ? › Air conditioning ? › Private bathroom with bathtub and shower ? › Safe
? › Free Internet access in the rooms ? › Work table / Secretary ? › Mini Bar ? › Possibility of programming ISDN lines ? › 24 hour Room Service ? › Bathrobe and slippers ? › Hairdryer ? › External direct line telephone ? › Cable TV with Pay-TV ? › Voice Mail ? › 220 Volts voltage
For your gastronomical delight the Pestana Palace has at your convenience several areas for eating.
Valle Flôr Restaurant Overlooking its magnificent private park, the acclaimed Restaurant “Valle Flôr” is open for breakfast, lunch and dinner, serving Portuguese cuisine to the highest standard.
Bar Allegro Bar “Allegro” is situated near the Restaurant, offering a light menu and live music in the evenings. Enjoy some of our own cocktails.
Casa do Lago During the milder months of the year, light meals and drinks are also served at “Casa do Lago”, a 19th century oriental pavilion overlooking the exterior pool.
The services are mostly provided by the hotel (for a fee where indicated). External to the Hotel services are indicated.
o Free shuttle to and from the city center (2 departures from the hotel in the morning and 2 in the afternoon), through: Jerónimos Monastery, Belem Tower, Rossio, Marques de Pombal Square, Castle and El Corte Inglés o Free Internet Premium access in public areas o Rent-a-car o Turkish bath o Bar o Business Center (Internet access) o Hairdresser o Credit cards accepted: Visa, MasterCard, American Express and Diners o Wellness Center, Massages and beauty treatments o Audiovisual equipment o Fax and copy machine o Fitness Center / Gym o Free Internet access in the rooms o Jacuzzi o Laundry o Parking (paid) o Pestana Kids Club o Pool o Indoor heated pool o Reception o Restaurant o Room service available 24 hours o Meeting and conference rooms
o Sauna o Transfer service (paid) o Medical service (paid) o Sky Bags – airport check-in service with weighing and collecting luggage. Avoid carrying your bags, large queues and delays at
Pestana Palace has meeting rooms equipped with air conditioning, most enjoying natural light and stunning views over the River Tagus. They offer a wide range of layouts with the most up-to-date audio-visual equipment, and are also ideal for product launches, presentations, fashion shows, parties and intimate dinners. The attentive service of our Conferences and Banqueting Team guarantees the success of every event.
Pestana Conferences & Meetings Located in the former coach house of a XIX century Palace great infra-structure and recognized quality services ideal for holding meetings, congresses and conferences and other kinds of company events and private functions.
Magic Spa Signature Treatments The Magic Spas by Pestana now offer a totally exclusive menu with their signature face and body treatments, designed with ancestral, therapeutically inspirational techniques collected from around the world. With each of the treatments offered, give in to the perfect fusion between the touch of our licensed therapists and the aromas carefully chosen for the immediate and visual results.

Learning Outcome Tasks Mode of Assessment Learning Outcome 1 Understand the operational responsibilities of a facilities manager A) Referring to the above scenario, write an essay in which to cover the following points: 1a) – Assess the responsibilities of the facilities manager at Pestana Palace for staff engaged in facilities operations and for the customers using the facility. (AC 1.1, 1.3)
1b) – Discuss the responsibilities the facilities manager at Pestana Palace has for operational aspects of the building and the impact on facilities operations of employers and/or funding agencies. (AC 1.2, 1.4)
Individual Assignment to cover LO1, LO2 – to submit:
– 1 essay – 1 booklet – 1 report
2a) – Create a booklet in which to assess all the legislative acts that we need to consider while managing an organisation such as Pestana Palace Hotel. (AC 2.1)
2b) – Considering that you are the Facilities Manager of the Pestana Palace Hotel, write a report to the General Manager and discuss in detail how the following areas can be improved: health, security and safety, energy waste, waste management, fire safety. Also you need to discuss the documentation required to account for compliance with statutory regulation
and health, safety and environmental measures. Make recommendations on the initiatives that you think will help the hotel to achieve a competitive edge and state clearly the costs to the hotel if nothing will be done. (AC 2.2, 2.3)

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